Refund Policy

Return & Refund Policy – Hydro Mood

At Hydro Mood, customer satisfaction is at the heart of everything we do. We ensure our products meet high-quality standards and are delivered accurately. However, if you are not completely satisfied with your purchase, please review our return and refund terms below.

1. Return Eligibility

You may request a return or exchange if:

  • You received a damaged, defective, or incorrect item

  • The product is unused, unworn, and in its original packaging

  • You notify us within 24 hours of receiving the item

We do not accept returns in the following cases:

  • Change of mind or personal preference after purchase

  • Delays in delivery caused by the courier or customs clearance

  • Items that are used, damaged after delivery, or not in original packaging

2. How to Request a Return

To initiate a return:

  1. Contact us via WhatsApp or phone at +92 370 2582416 within 24 hours of delivery

  2. Provide your order number, a brief explanation, and photos/videos of the issue

  3. Once your return request is approved, we will either arrange a pickup or provide return instructions

❗ Note: Please do not send any items back without prior approval. Unauthorized returns will not be accepted.

3. Refund Process

Once we receive and inspect the returned item, approved refunds will be processed within 5–10 business days.

  • Refunds will be issued to your original payment method or as store credit

  • For Cash on Delivery (COD) orders, refunds will be made via bank transfer or store credit — we do not offer cash refunds

4. Non-Returnable Items

Certain items are non-returnable for hygiene and safety reasons:

  • Personal care items (e.g., hygiene or wellness products)

  • Electronics with broken seals or signs of use

  • Custom or special-order items

  • Items bought during a sale or promotion

5. Order Cancellations

  • You may cancel your order within 1 hour if it has not yet been processed or shipped

  • Once the order is shipped, cancellation is no longer possible

6. Return Shipping Costs

  • If the return is due to our error (e.g., wrong or damaged item), we will cover the return shipping cost

  • If the return is due to any other reason, you will be responsible for the return shipping fee

7. Need Assistance?

For return requests or any questions regarding refunds or exchanges, feel free to contact us:

📞 WhatsApp: +92 370 2582416
📧 Email: hydromood2@gmail.com
🌐 Website: www.hydromood.shop