Shipping Policy

Shipping Policy – Hydro Mood

At Hydro Mood, we’re dedicated to delivering your orders quickly, safely, and efficiently across the UAE and selected GCC countries. Please review our Shipping Policy to understand timelines, fees, and other important information.

1. Shipping Coverage

We currently ship to the following locations:

  • 🚚 All Emirates within the United Arab Emirates

  • 🌍 Selected GCC countries: Saudi Arabia, Oman, Bahrain, Kuwait, and Qatar

Note: We do not offer international shipping outside the GCC region at this time.

2. Delivery Timeframes

  • UAE Orders
    📦 Estimated delivery: 2–5 working days

  • GCC Orders
    ✈️ Estimated delivery: 5–10 working days

Delivery times may vary due to stock availability, public holidays, courier delays, or customs processing (for GCC orders).

3. Shipping Charges

  • UAE Shipping
    ✅ Free shipping on all orders within the UAE.

  • GCC Shipping
    ✈️ Shipping fees are calculated at checkout based on your destination and total order weight.

4. Order Processing Time

  • Orders are processed within 24–48 hours (excluding UAE weekends and public holidays).

  • Once shipped, you’ll receive a confirmation message or call with tracking information, where available.

5. Cash on Delivery (COD)

  • 💵 COD is available for UAE orders only

  • Please make sure your address and contact number are correct to avoid delivery delays.

6. Delivery Delays or Issues

Although we strive to meet all estimated delivery times, delays can occasionally occur due to:

  • Weather conditions

  • Customs clearance (GCC orders)

  • Incomplete or incorrect shipping details

If your order is delayed, please contact our support team for assistance:

📞 WhatsApp: +92 370 2582416
📧 Email: hydromood2@gmail.com

7. Wrong or Damaged Items

If you receive the wrong product or your item is damaged on arrival, please notify us within 24 hours of delivery. We’ll assist you with replacement or refund options as applicable.

8. Tracking Your Order

Tracking details (if available) will be shared via:

  • WhatsApp

  • SMS

  • Phone Call

Please note that some items shipped directly from suppliers may not include tracking information.

9. Need Help?

For any questions or issues related to shipping, feel free to reach out to us:

📞 WhatsApp: +92 370 2582416
📧 Email: hydromood2@gmail.com
🌐 Website: www.hydromood.shop