FAQ's
Frequently Asked Questions (FAQ) – Hydro Mood
Welcome to Hydro Mood! Below are answers to the most common questions our customers ask. If you can't find what you're looking for, feel free to contact us directly.
Q. Is ordering online secure?
A. Yes, shopping at www.hydromood.shop is completely secure. We use industry-standard SSL encryption to protect your personal and payment information. Your data is only accessible to authorized personnel and handled with full confidentiality.
Have concerns? Contact us at:
📧 hydromood2@gmail.com
Q. How do I place an order on Hydro Mood?
A. It's simple:
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Browse and select the product(s) you wish to purchase
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Click “Add to Cart”
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When ready, go to your Cart and click “Proceed to Checkout”
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Fill in your delivery and payment details
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Click “Place Order”
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You’ll receive a confirmation message and email with your order details
We also offer Cash on Delivery (COD) for UAE orders.
Q. How can I cancel an order?
A. You can cancel your order:
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Within 1 hour of placing it if it hasn’t been processed
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By contacting us via WhatsApp or email
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During the confirmation call (if we haven’t shipped your order yet)
📞 WhatsApp: +92 370 2582416
📧 Email: hydromood2@gmail.com
Q. What is your return policy?
A. Please visit our Return & Refund Policy page for full details on how to request a return, what’s eligible, and the time frame.
Q. How do refunds work?
A. Visit our Refund Policy page to learn how we process refunds and how long it takes. For COD orders, we offer refunds via bank transfer or store credit (not cash).
Q. Do you offer free shipping?
A. Yes!
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✅ Free shipping on all orders within the UAE
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✈️ Shipping fees for GCC countries (e.g., KSA, Oman, Qatar, Bahrain, Kuwait) are calculated at checkout based on weight and destination
Q. Which courier services do you use?
A. We partner with trusted logistics providers such as:
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Aramex
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DHL
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TNT
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And other regional couriers for fast, reliable delivery
Q. What is your delivery time?
A. Estimated delivery times:
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🇦🇪 UAE Orders: 2–5 working days
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🌍 GCC Orders: 5–10 working days
Note: Delivery times may vary slightly due to product availability, public holidays, or customs processing.
Q. What if a product is out of stock?
A. If a product is out of stock:
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Contact us via WhatsApp or email
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We’ll let you know when it’s back in stock or help you place a pre-order, if available
Still need help?
We’re here to assist you. Reach out anytime:
📞 WhatsApp: +92 370 2582416
📧 Email: hydromood2@gmail.com
🌐 Website: www.hydromood.shop